Frequently asked questions (FAQ)

What is Locatepros.com?

What cities and areas of the country are Locatepros.com services available?

How can Locatepros.com can help me?

What types of services does your network of contractors offer?

How do I know I can trust the Locatepros.com network contractors?

What’s U-WIN?

Is there any service guarantee?

Am I under any obligation to use Locatepros.com network service professionals?

How does Locatepros.com match me to a service professional?

How much does it cost consumers to use Locatepros.com?

How does the contractor contact me?

What if during the project I decide I wish to cancel the contract with the service professional?

How do I learn more about the experiences others have had with Locatepros.com contractors?

What happens if you receive negative feed back on a network member service professional?

How do I report a problem with a contractor?

Is there a difference between a licensed and a non-licensed service professional?

Will you ever use my name for marketing purposes?

Other Question?

Q. What is Locatepros.com?
A: Locatepros.com connects homeowners to prescreened contractors who have met rigorous background checks and screening processes.

Q: What cities and areas of the country are Locatepros.com services available?
A:  Locatepros.com contractors are available in most geographical areas. Just provide your zip code on page one of the Search For Contractors page and the contractor in your area will be provided. Expect a call from the contractor at the time you indicate on your sign-up form.  

Q: How can Locatepros.com can help me?
A:  We have studied the industry and know the service needs of consumers.  Our network of contractors provide numerous years of experience and work to build lasting relationships with customers. We eliminate the risk of hiring an unknown, unscreened service professional and  make finding the best service professionals easy.

Q: What types of services does your network of contractors offer?
A: They offer a complete line of services in the Electrical, Heating & Air Conditioning, Plumbing and Roofing industries only. Use the pull down menu on page one of the Search For Contractors page to assist you with narrowing down what service you require.

Q: How do I know I can trust the Locatepros.com network contractors?
A:   In order for a contractor to register with Locatepros.com network they must meet the following strict criteria:

1. Insured/Bonded.  All of the contractors in the Locatepros.com network are licensed and bonded.
2. Meet Our Standards. Most of the contractors in the Locatepros.com network are industry certified, trained, and drug free, offer an on-time service guarantee, offer 2-year warranties on all repairs, have fully stocked vehicles and offer service 24/7, 365 days a year. 
3. Are members of UWIN.
4. We require a $1,000,000 minimum liability insurance coverage and $1,000,000 automobile insurance for your protection and peace of mind.

Q. What’s U-WIN?
A. UWIN is a consumer protection agency that allows elite home services contractors to provide an extra level of protection and peace of mind to residential home services consumers. 

When you do business with a UWIN endorsed contractor you will have an employee working in your home who has been drug tested, background checked, and properly trained. 

UWIN endorsed contractors agrees to the UWIN Code of Ethics, carries current liability and workers compensation insurance and is licensed by all appropriate government agencies.

Code of Ethics include:

• We conduct random drug-testing of every employee on an ongoing basis
• We do complete background checks on all field employees as the law permits
• We offer a 100% satisfaction guarantee
• We maintain the highest degree of customer service
• We agree to conduct business in a legal and ethical manner at all times
• We provide UWIN with all information requested regarding your transaction
• We allow UWIN to make a final decision regarding any customer resolution
• We must properly train all technicians and sales people before sending them into your home
• We agree to provide our customers with their best quality service, materials, labor, expertise and craftsmanship
• We agree to always adhere to all laws, regulations and ordinances that govern our service area
• We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

Q:  Is there any service guarantee?
A: Yes, Your satisfaction is important to us. Just let us know whom it is you have hired for your project and inform us with how the project is going.  Locatepros.com is backed by the U-Win Guarantee.

Q: Am I under any obligation to use Locatepros.com network service professionals?
A: No you are not.   We simply provide you with trusted and reliable alternatives for your homeowner projects, the choice is yours.

Q: How does Locatepros.com match me to a service professional?
A: The consumer is asked for a description of services needed and asked a brief series of qualifying questions to better help us match your needs and location to that of a qualified contractor.

Q: How much does it cost consumers to use Locatepros.com?
A: The service is free to consumers.  If you are happy with our service please tell a friend about us.

Q: How does the contractor contact me?
A. The contractor will contact you by telephone at the time you indicate after receiving your information.

Q: What if during the project I decide I wish to cancel the contract with the service professional?
A: That decision will be between you and the service professional.  However, more than likely you will be charged for any work performed or materials provided up to that point. Keep in mind all work is backed by our UWIN guarantee.

Q: How do I learn more about the experiences others have had with Locatepros.com contractors?
A: If at any time you would like to provide feedback regarding service from a contractor, we encourage you to provide your comments in the community forum under the Quick Tips section of this web site.

Q: What happens if you receive negative feed back on a network member service professional?
A: We feel consumer feed back is a very important tool in grading the services of network service professionals.  So we take any complaints seriously and would initiate a grievance process to resolve the issue.  If warranted a network service professional could be removed from the network.

Q.  How do I report a problem with a contractor?
A: There are three ways to report a problem: 1) Email Locatepros.com at customerservice@locatepros.com, 2) Complete the complaint form under the Customer Service section of the home page, or 3) Call us at 1-877-655-UWIN.

Q:  Is there a difference between a licensed and a non-licensed service professional?
A: Licensing usually means they have been authorized by the state that they are licensed in to conduct services.

Q.  Will you ever use my name for marketing purposes?
A.  All information collected by Locatepros.com is completely private and will never be used for any marketing purposes with out your consent. 

Other Question?  If you are unable to find an answer to one of your questions please email us your question at: customerservice@locatepros.com

*Note: It is recommended that prior to working with any service professional you verify that their information presented is current. We confirm information at time of registration, but information is subject to change and expiration over time, therefore it can not be guaranteed.